Customer Service Representative in the centre of Lisbon

We are looking for young and enthusiastic customer-oriented service representatives who provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction. Our customer service department will be located in the centre of Lisbon.

• Resolve customer complaints via email, social media and by phone.
• Assist with placement of orders, refunds, or exchanges.
• Answer questions about products/services
• Act as the company gatekeeper.
• Inform customer of deals and promotions.
• Sell products and services.

• Clear Communication Skills.
• Fluent in English, written and spoken.
• Enthusiastic and open attitude.
• Willingness to Learn.
• Ability to Use “Positive Language¨
• Excellent knowledge of MS Office.
• Available for 24 hours and more.
• Higher educated (or still studying), preferably on the field of travel / marketing / economics.
• 1-5 years of work-experience.
• No 9 to 5 work-mentality.
• Willingness to work during flexible hours, also in the weekends.

What do we offer:
• The possibility to work in a fast growing, young company, with a strong international focus.
• Growth opportunities within the company.
• The ability to share your flexible hours.
• The possibility to live in an exciting environment in the capital of Portugal.

About us:
Rokin Group Internacional SL, is a young e-commerce company, specialized in developing advanced (self-service) solutions in terms of ticket sales in the tourist industry on behalf of tourist attractions and excursions. We are opening a new office in the centre of Lisbon this summer. If you are interested, please send an email with your CV and motivation letter in English to [email protected].

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