Assistant Front Office Manager

The Hallmark Hotels is a 4 star hotel that offers first-rate business and leisure accommodation just fifteen minutes from the heart of London, and close to the M25 and Gatwick Airport. The hotel has 110 excellent rooms and suites sporting stylish contemporary design, all with warm bold colours, richly patterned carpets and 21st century essentials like WiFi, flatscreen TV and 24-hour room service. Then there’s the boutique hotel’s chic brasserie with its deep palette, atmospheric lighting and beautiful period windows. We are One of the most recognized names in the industry, The brand continues to be the innovative and a forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow’s global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.
If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work with us.

In this new quarter, we are having a recruitment exercise to fill certain vacant positions and employ the best hospitality candidates regardless of Gender, Nationality, Location or Religion. As we are an equal opportunity employer. We seek to employ an Assistant Front Office Manager will be responsible to assist with the efficient running of the department in line with Hotel’s Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager – Front Office is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel by performing the following duties:

Ensures that guests’ have a smooth running stay at the hotel

lead, train and motivates front office teams in order to provide high quality services for guests

Ensures the department meets its quantitative and qualitative targets

Support the team to Increases revenue through his/her sales efforts and by managing rooms revenue effectively

Implements brand and Group projects and identity features


Minimum 2 years work experience as Assistant Manager or Team Leader – Front Office / Guest Relations in a hotel.

Well developed communication and customer relations skills.

Sem categoria