A Visa está a recrutar para a área de Apoio ao Cliente. O Português é uma das línguas pedidas.


A Visa Europe tem uma vaga para a posição na área de Apoio ao Cliente, para fluentes em Português, Inglês, com mais uma língua europeia que pode ser o Espanhol, Alemão, Turco, Polaco ou Francês.

A posição é em Londres.

Key Accountabilities:

Ensure customer satisfaction through the provision of excellent quality service by resolving complex customer queries in an accurate and timely manner

  • Liaise with all Visa departments as appropriate, accurately disseminate information, in order to ensure that responses to complex queries are communicated to the customers in an appropriate and timely manner
  • Assume responsibility for the timely and appropriate escalation of non or inappropriate responses within TPS Division
  • Assist Visa to improve relationships with the customer by analysing data prior to Operational Review meetings, highlighting any trends or areas of concern
  • Monitor service level agreements/targets with other Visa Europe departments
  • Accurately gather, record and feedback information relating to all member contacts handled.
  • As with all positions in the company, adhere to the Visa Health and Safety Policy


Essential Criteria:

Fluency in English AND Portuguese plus either Polish, Turkish, Spanish, Italian, German or French

  • Ideally a minimum of 2 years of working in a Customer Service or Helpdesk environment, within a B2B environment
  • Flexible since working hours include Bank Holidays and potentially some weekends
  • Self motivated and able to seek out solutions using own initiative
  • Demonstrate basic analytical and problem solving skills, such as: Able to interrogate databases; Able to apply logic when investigating and resolving problems; Able to ask relevant, probing, detailed questions to aid timely problem resolution
  • Credible and self confident – able to deal with Members and all internal Visa departments
  • Demonstrate interpersonal, telephone and general communication skills
  • Able to accurately disseminate information both from and to the Member, on behalf of or instead of, all Visa departments
  • Able to share information and knowledge with colleagues
  • Accountable for own performance, accuracy, standards and achievements
  • Ideally educated to degree level, A level education or equivalent as a minimum
  • PC literate – in particular word processing and spreadsheets
  • Systems literate – able to interrogate databases


Desirable Criteria:

 Experience in the payments or banking industry highly desirable

  • Experience and working knowledge of Visa Europe systems and processes