A Nike Inc. que detem a marca Converse procura candidatos para área financeira que falem Português, Espanhol e Inglês para os escritórios de Barcelona.
– Previous basic Finance analysis knowledge (Balance sheet and P&L analysis,)
– High ability to work cross department in a team
– Spanish, english, portuguese speaker
– Capacity to identify and solve non-standard request proactively
Responsible for customer account management from a financial perspective, including credit risk analysis, claims management and financial collections management.
Band Level Criteria &Minimum Requirements for : L Band /Entry Professional.
40% Credit Cash Collection & Portfolio Management
Initiate the collection process for uncontested overdue invoices. Agree with customers on payment plans when needed.
Keep the customer records electronically up to date, reconciled and accurate. Ensure a timely and accurate cash application. Analyze the aging on weekly basis and use the system functionality for daily organization of tasks.
Apply credit knowledge overview to make decisions about credit worthiness.
Communicate customer account status on a regular basis to the sales force.
40 % Customer Claims Management
Ensure accurate logging of incoming customer claims in the following areas: shipment claims, defectives, refusals, returns and invoice claims.
Organize your task list to ensure timely follow through and resolution of customer claims to avoid any possible credit hold issue with the customers and to minimize the disputed invoice amount.
Feedback to Customer and internal stakeholders (Sales, CS, Converse DC ?) about the resolution of the claim is aimed at building and maintaining a solid relationship. Customer experience will be positively impacted by timely, accurate and consistent feedback. Communicate professionally, effectively and tactfully through verbal and written communication.
10% Phone Coverage
Professionally answer in-coming telephone calls from Retailers and internal stakeholders. Be a trustworthy business partner and live up to your promises and manage expectations of the caller.
10% Validation and Reporting
Comply with corporate policies and procedures. Assist in ensuring that the price and discount override policy and the Sales Terms and Conditions are enforced throughout the organization and rolled out to the customers.
Weekly reporting of top 20 overdue customers. Ensure weekly call out of top 5 issues together with solution proposal. Initiate collection metrics. Provide feedback on customer?s credit status and potential bad debt risk. Monitor actual collections, customer DSO and aging % against targets set.
Implement new reporting with the proper approach to the audience.
Minimum Skills/Experience Required:
University education related to Finance, Business Administration or similar.
Experience of at least 2 or 3 years in finance, preferably in collections and claims management.
Use to cash collection application.
High negotiation and communication skills
Reversal logistic process and customer claims knowledge. l
Previous basic Finance analysis knowledge (Balance sheet and P&L analysis,) for credit assessment, based on previous financial and/or accounting experience.
Computer skills, especially with Excel
High ability to work cross department in a team.
Fluent in written and spoken English is a must.
Capacity to identify and solve non-standard request proactively
Make good decisions
Lead & Influence others