A Budget.com procura um Account manager para Barcelona que fale Português


A EnGrande é um dos principais fornecedores de alojamento on-line, com alojamento em mais de 700 cidades  e 90.000 dormidas processadas por mês. Como uma empresa internacional em rápido crescimento,  procura um Gerente de Conta para se juntar à equipa. Trabalhando como parte de uma equipa dinâmica, especializada e diversificada, com um forte espírito empreendedor, este papel está localizado na sede em Barcelona.

JOB DESCRIPTIONJob scope/objective:

Manage email and phone communication between EnGrande and our growing network of hotels, hostels, apartments and B&Bs in cities across the world.

  • Provide prompt and friendly service over the phone and through email, which will increase hoteliers satisfaction and ultimately help the business grow.


Key areas of responsibility:

Direct account management for the assigned hotels in your region.

  • Be a “problem solver” by having empathy for hoteliers, striving to provide fast, quality customer service.
  • Follow up on cancellations, overbookings and complaints.
  • Use tools to analyze hotel/city performance and to prioritize actions.
  • Monitor the rate parity and locate the best rates and availabilities.
  • Advise hotels about internet strategies.
  • Market our brand name to hotels.
QUALIFICATIONSDesired Skills & Experience:

Excellent communicator by phone, by email and face to face.

  • Native Portuguese or Spanish and good knowledge of English. Any other language is a plus.
  • Write grammatically correct emails which are clear, structured and service-oriented.
  • Ability to work alone without direct supervision.
  • Result & customer oriented.
  • Organised and efficient.
  • Ability to anticipate hoteliers needs and be a good negotiator.
  • Hotel experience is a plus.

Contract : 6m + 6m + permanent

Position: Fulltime

Start Date: Immediate

Contact: [email protected]

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