A Companhia de Seguros Allianz tem uma oportunidade em Dublin para candidatos fluentes em Inglês e Espanhol ou Português.
As funções são ao nível da recepção e tratamento de participações de seguros dos clientes.
Vê em detalhe:
Key Responsibilities
- Adjudicate and process Claims within the agreed company SLA – clear to zero, in accordance with policy benefits to facilitate the company achieving its loss ratio target
- Use AWC’s client database, Gulliver, accurately and effectively to ensure reports generated give a true reflection of the department’s workload, which consequently facilitates effective target planning
- Operate within and meet the conditions of company service standards, clear to zero, to guarantee customer satisfaction and retention
- Contribute to the team and departmental productivity targets so that the agreed SLA is achieved and a high level of customer service is provided
- In line with the company’s policy on cost containment identify duplicate payments, possible non-disclosure and fraudulent claims
- Respond to customer enquiries accurately and professionally and if necessary, liaise with other departments for support to ensure an efficient and professional response is given thereby achieving customer satisfaction
- Participate in departmental medical training to expand knowledge of medical terminology and procedures and to develop comprehensive claims processing skills
- Other Ad hoc duties as required
Experience Required
- Previous experience in a customer focused role, in a an administrative capacity
- Experience working in pressurised environment with tight deadlines
- Fluency in English and Spanish and/or Portuguese is essential to this role
Behavioural Competencies
- Customer focused
- Strong communication (verbal & written)
- Ability to work effectively within a team environment
- Honesty and Integrity
- Ability to work under pressure
- Results driven and solution oriented
